New African Safaris’ Terms & Conditions

If you use this website, you agree to the following terms and conditions:

These general terms and conditions of business are applicable to bookings made directly with New African Safaris (Luxury Hotels Cape Town), referred to in these conditions as New African Safaris or the Company.

Intellectual Property Rights

All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of New African Safaris and its associates and are as such protected by South African and International Intellectual Property Law.


New African Safaris will keep all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

Foreign Exchange Rates

Please note that should you have been quoted in foreign currency and wish to settle payment by means of a credit card, your quotation will be converted to South African Rand prior to the transaction being processed due to foreign exchange regulations by the South African Reserve Bank.
The rate of exchange on the day that the transaction is processed will be used to determine the equivalent Rand amount with any resulting foreign exchange differences or bank charges being for the client’s account. The South African Reserve Bank prohibits South African companies from taking foreign credit card payments and keeping the payment in foreign currency.

The payment has to be converted to South African Rand before it is credited to the recipient.

Deposit & Payment

A non-refundable deposit of 25% of the full amount is required before confirmation of services, with the balance to be paid not later than 60 days prior to commencement of services.  The following exceptions will apply:

  1. Should any of the suppliers conditions vary from the above
  2. Should seasonal deposits be required
  3. Should bookings be made less than 60 days prior to arrival in which case full payment is required immediately

Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the New Africa Safaris bank account and that ALL bank charges are for the client’s account.

Cancellation Policy

The date of cancellation shall be deemed to be the date on which the written notification is received in the New African Safaris offices which issued the confirmation.

60 days or more prior to departure, non-refundable deposit will be forfeited.
22 – 31 days prior to departure, 50% of the tour cost will be forfeited.
21 days or less prior to departure, 100% of the tour cost will be forfeited.
Any of the suppliers specific conditions that vary from the above will apply.


Once the tour or accommodation stay has commenced, refunds will not be made for voluntarily missed tours, meals or other special activities.

Changes to Services

The right is reserved to change any route or arrangements should conditions necessitate, to offer substitutes of equal value or to cancel the operation of any scheduled service.  The Company will not be liable for any loss or damage that may be incurred by any alteration, suspension or curtailment of services. Should the client want to make changes to the booking after the deposit was paid then there will be a change fee of ZAR250.00 per person per change plus any additional costs incurred.

Visa & Inoculations

Visas and medical requirements vary from country to country and up-to-date information should be obtained from your local health department and consulate.

Legal Responsibility

New African Safaris, its operators of the tour and/or suppliers of services act only as agents in regard to travel, whether by plane, car or motor coach, and assume no liability for injury, damage, loss, accident, delay, war, insurrection, revolt or other civil uprising, other military action, strikes or any Act of God occurring in either the country of origin, destination or through passage, or for any reason whatsoever, or through the acts or default of any company or persons engaged in conveying the passengers or in carrying out arrangements of the tour.  They cannot accept any responsibility for losses or additional expenses due to delay or changes in air schedules or other causes.  All such losses or expenses will be the responsibility of the member of the tour.  The acceptance of final documents, vouchers or tickets shall be deemed to be consent to the above conditions.

Travel Insurance

We encourage you to purchase travel insurance to protect you and your holiday investment. The travel insurance we recommend should include holiday cancellation, holiday interruption, Emergency Medical Evacuation/Repatriation cover, holiday delay, baggage delay and more.


It is the responsibility of the client that he has at the very least two blank (empty) pages side by side in their passport and the passport should be valid for more than 6 months when you depart Africa. Passengers traveling to Southern Africa with passports which do not comply with these requirements, will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa. In addition, a parent traveling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be certified by the police.


Neither the Company nor persons acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its literature, late or non-confirmation or acceptance of reservations, loss or damage caused by delays, accidents, sickness, injury or death, whether caused by negligence or not.

The Company may, at its discretion and without any liability or cost to itself, at any time cancel or terminate a passenger’s reservation and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or the incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund.

In all matters where it is or may be necessary to have recourse to the court, the court of the Republic of South Africa shall have sole jurisdiction to the exclusion of the courts of any other country and the prevailing law of South Africa shall prevail.

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